Terms & Conditions

1. Who we are & acceptance of these terms

Courseable (the “Service”) is operated by Courseable LLC (“Courseable,” “we,” “us,” or “our”) and made available through the website at courseable.com and related subdomains. These Terms & Conditions, together with our Privacy Policy, Refund & Guarantee Policy, and Disclaimer (collectively, the “Terms”), govern your access to and use of the Service.

By accessing the website, creating an account, purchasing a course, class or other product, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service.

Confirming acceptance. The first time you open your student dashboard or a course — and again whenever we publish a new edition of these Terms — we ask you to tick a box confirming that you accept them. We record the date and time, the edition you accepted, and basic technical details of the request. Before your first live class you also confirm the class rules in Sections 8 and 9 during orientation, by typing your name.

If you don't accept. If you'd rather not accept these Terms, don't start your course or attend a class — email support@courseable.com and we will refund what you paid in full. If we ask you to accept a new edition partway through a course or class, what you have already bought stays governed by the edition you accepted before (Section 22); email us and we will work out with you how you finish, or refund what you haven't used.

2. Eligibility & who may enroll

The Service is intended for adults 18 years of age or older. By using the Service you represent that you are at least 18 and able to form a binding contract, or that a parent or legal guardian is enrolling you in an online course as described below.

Live classes are for adults only. You must be 18 or older to join a live class, and a parent or guardian may not enroll a minor in one. If we learn that someone under 18 is in a live class, we will remove them and refund their unused weeks.

You agree to provide accurate, current, and complete information when registering and enrolling — including the full legal name that should appear on any certificate. You are responsible for the accuracy of the information you submit. Certificates and proof-of-enrollment documents are generated from the details you provide, and we are not responsible for a court, agency, or other party rejecting a document because the information you entered was incorrect, incomplete, or did not match your legal or court records.

3. Our courses

Courseable provides educational courses on subjects such as anger management, decision-making, alcohol awareness, and firearm safety, designed to be informative and to help you satisfy a personal goal or a court, probation, employment, school, or similar requirement. They come in three formats:

• Online courses you take at your own pace, available as soon as you enroll (Section 6).
• Online courses with weekly lesson release, where one lesson unlocks each week from the date of purchase (Section 6). This is a way of pacing an online course; it is not a payment plan.
• Live classes: scheduled group classes on Zoom, led by an instructor and sold as a number of weeks, which you pay for upfront or week by week (Sections 7 to 9 and 12).

Our courses and classes are not legal advice, are not a substitute for therapy, counseling, or medical or behavioral treatment, and (unless a specific course expressly states otherwise) are not Batterer's Intervention Programs (BIP), domestic-violence intervention programs, DUI/DWI assessment or treatment programs, or other specialized clinical programs. A live class is psychoeducational group education; it is not psychotherapy, a forensic evaluation, or a finding about guilt or innocence.

4. Accounts & security

Some features require an account, which you may access by email sign-in link or other means we provide. You are responsible for maintaining the confidentiality of your account and for all activity that occurs under it. Accounts, enrollments, and certificates are personal to the enrolled individual and may not be shared, sold, transferred, or assigned. Notify us promptly at support@courseable.com if you suspect unauthorized use of your account.

5. Enrollment, access & license

When you purchase a course or class, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use it and its materials for your own educational use and to satisfy your own requirement.

You agree that you will personally and honestly complete all coursework, quizzes, tests, and classes. You may not have another person complete or attend any part of a course or class for you, share answers, use unauthorized aids, or otherwise misrepresent your participation or identity. Course content is protected and may not be copied, recorded, redistributed, resold, or used to create derivative works.

6. Online courses

• Access doesn't expire. Your online course stays available in your account, with no deadline to finish. You can stop and pick up where you left off.
• Time requirement. A course that satisfies an hours requirement tracks the time you spend in its lessons and can only be completed once that time reaches the course's stated hours.
• Final test. Where a course has a final test, you need the passing score shown before you start. One attempt is included with your course. Before your first attempt you can add the optional Pass Guarantee (unlimited retakes) when it is offered; if you don't pass, you can buy a retake — one more attempt, or unlimited attempts — at the price shown before you pay. See the Refund & Guarantee Policy.
• Weekly lesson release. On a course with weekly lesson release, one lesson unlocks each week from the date of purchase. Each lesson must be finished before the next one opens, and the final test opens in the last week once every lesson is complete. The weeks cannot be sped up.

7. Live classes: how they work

• Your class. A live class meets once a week, for about two hours, on Zoom, at the day and time shown on your class page, and is led by an instructor. Each class stands alone, so you can start any week: you join the next class after you enroll and attend week after week until you have attended the number of weeks in your package. You attend the class you are placed in when you enroll; moving to a different class day or time isn't available. Classes are taught in English. If you need an accommodation — for example, captions or a camera exception — ask us before class, or as soon as the need arises.
• When you can start. Enrollment in a class closes 1 hour before it starts. Your first class is the first one that starts at least 1 hour after you enroll.
• Before your first class. You complete a few enrollment questions (including the legal name for your certificate) and a short orientation, in which you confirm the class rules in Sections 8 and 9 by typing your name. Your personal join link appears once both are done. If they aren't done by the time your first class starts, you can't join it, and it counts as a missed week (Section 8).
• What you need. A computer, tablet, or phone with a working camera and microphone, a steady internet connection, and the Zoom app or a web browser. You don't need a Zoom account. Your join link is personal to you, works on one device at a time, and must not be shared.
• If we cancel or change a class. We may cancel a class — for example, for a public holiday or if the instructor is unavailable — or have another instructor teach it. We will email you. A class we cancel never counts against you: your schedule moves one week later and no week is used. On the weekly plan you aren't charged for that week: your charges move one week later, along with your classes. If that week was already charged, the payment covers your next class instead.
• Finishing. You complete the class when your instructor has marked you Present for the number of weeks in your package. Your certificate is then issued automatically (Section 10). There is no final test.
• No recordings. We do not record classes. Your certificate counts only the classes you attend live, so there is nothing to watch later instead.

8. Live classes: attendance

Your instructor takes attendance at every class and marks you Present, Partial, or Absent. Only Present counts toward your certificate. Zoom's record of when you joined and left is kept alongside the mark as supporting evidence.

• Be on time and stay to the end. If you join more than 10 minutes after class starts, or leave more than 10 minutes before its scheduled end, you are marked Partial. Breaks your instructor gives or agrees to don't count against you.
• Camera on. Keep your camera on, with your face visible, for the whole class — that's how your instructor confirms you attended. If your instructor can't see you and you don't turn your camera on when asked, you are marked Partial. If your instructor never sees you on camera, you are marked Absent. A camera exception is available only as an accommodation arranged with us before class — email support@courseable.com.
• Not attending. If you don't attend a class you're registered for, you are marked Absent.
• Missed weeks. A week marked Partial or Absent is a missed week. Your enrollment includes one excused absence: the first week you miss, nothing changes — your spot moves to the following week and no week is used. Please tell your instructor in advance with the “I can't make it this week” button on your class page; the excused absence applies either way. Each further missed week uses one of your purchased weeks, which is not refundable. To keep attending, you buy a make-up week from your class page (its price is in the Refund & Guarantee Policy); until you do, you aren't registered for further classes.
• Problems on our side. If a problem on our side — such as a Zoom or platform outage, or a wrong or missing link — keeps you from attending or from being marked Present, tell us and that week won't count against you. We may also excuse a missed week in other situations, at our discretion.
• Technology problems. If your device or connection fails during class, tell your instructor in the chat if you can, rejoin as soon as you can, and contact support after class. We will review your mark against the Zoom record.
• Unpaid weeks on the weekly plan. A class you haven't paid for by the time it starts can't be attended. It isn't a missed week and doesn't use your excused absence (Section 12).
• Questions about a mark. If you think a mark is wrong, contact support and we will look at your record.

9. Live classes: conduct, privacy & safety

A live class works because everyone in it can trust the room. In every class you agree to:

• Attend as yourself. Join under the legal name on your enrollment, which is the name Zoom shows. No one may attend in your place or alongside you, and attendance credit belongs only to the person the instructor verifies.
• Join from a private place. Join from somewhere quiet and private — not while driving or operating machinery, working, shopping, or lying in bed. Use headphones if others are nearby, and don't let anyone else watch or listen.
• Come sober. Attend free from the effects of alcohol, cannabis, illegal drugs, or misused medication, and don't use nicotine products during class.
• Participate respectfully. Participation is expected and can take different forms. Threats, intimidation, harassment, degrading or discriminatory language, verbal or physical aggression, and serious disruption are not allowed. Disagreement is fine; disrespect is not. You will never be required to discuss your case, admit to anything, or share painful personal history.
• Protect the group's privacy. Don't record, screenshot, or share any part of a class, don't repeat what classmates share outside the group, and don't use a class to contact classmates to sell to them or pressure them. Your instructor cannot promise absolute confidentiality.

What may be shared. If a court, probation officer, or other referral source sent you, your attendance, participation, completion status, and any serious rule violations may be shared with them when you authorize it or the law requires it — the facts of your enrollment, not the personal things you say in class. Your instructor may also have to act or report where the law or policy requires, including concerns about abuse or neglect, a credible threat of serious harm, or an emergency.

If these rules are broken. Your instructor may redirect you, direct you to take a break, or remove you from the class. A class you are removed from is marked Partial or Absent, so it counts as a missed week. For serious or repeated violations we may end your enrollment; if we do, we refund your unused weeks under the Refund & Guarantee Policy, and your record shows the weeks you attended.

Classes are not a crisis service. In an emergency, call 911. You can reach the 988 Suicide & Crisis Lifeline by calling or texting 988.

10. Certificates, completion & verification

When you meet a course's completion requirements, we issue a Certificate of Completion as a downloadable PDF bearing a unique certificate identifier. For an online course, those requirements may include finishing every lesson, meeting its time requirement, and passing its final test. For a live class, they are being marked Present for the number of weeks in your package, and the certificate states the number of weeks you attended. We also provide proof-of-enrollment documentation, and for live classes an attendance report listing each class and your instructor's mark, which you can download from your account at any time.

If your live-class enrollment ends before you have attended all the weeks in your package, the certificate we issue states the number of weeks you attended. It does not certify that you completed your package, and the court-acceptance guarantee, which requires completing all your weeks, does not apply to it.

To support the integrity of our certificates, we maintain a verification tool that allows a court, probation officer, attorney, employer, or other authorized party to confirm a certificate using its identifier. By enrolling, you authorize us to confirm your enrollment, progress, attendance, and completion status to a court, agency, or other party you designate or that presents a valid certificate identifier. We may withhold, suspend, or revoke a certificate, and may notify affected parties, if we determine in good faith that it was obtained through inaccurate information, fraud, impersonation, or a violation of these Terms.

11. Prices, payments & taxes

Prices are shown on the Service and are stated in U.S. dollars. Payments are processed by our third-party payment processor (currently Stripe); we do not store your full payment card number. Some checkouts also offer pay-later options from payment partners, which are governed by those partners' own terms. You are responsible for any applicable taxes. We may change prices, promotions, and product offerings at any time; changes do not affect orders already completed.

• Online courses are paid for in full at checkout.
• Live classes are paid for either upfront, in one payment for all your weeks, or weekly, under the weekly payment plan in Section 12. You choose at checkout, and you can't switch between them after you enroll.
• Adding weeks to a live class. If you paid upfront, adding weeks costs the difference between your package's current price and the larger package's current price. On the weekly plan, added weeks cost $45 each and are charged on the same weekly schedule. No package goes beyond 12 weeks.
• Make-up weeks for live classes, retakes, and other add-ons are bought separately, at the price shown before you pay.
• Promotions. Promo codes, invitations, and other discounts apply only where the checkout shows them. They don't apply to the weekly plan, to added weeks, or to make-up weeks.

You authorize us and our payment processor to charge your selected payment method for the items you purchase, including add-ons and one-click offers you accept during or after checkout and, on the weekly plan, the recurring weekly charges described in Section 12.

12. The weekly payment plan for live classes

• Price. The weekly plan costs $45 per week, whatever the number of weeks, and that price is fixed for every week on your plan, including weeks you add. The total shown at checkout assumes you attend all the weeks you choose.
• When you are charged. Your first week is charged when you enroll. Each following week is charged automatically, to the card saved on your plan, 24 hours before that week's class, until all the weeks you chose are paid. The plan then ends by itself; it never renews.
• Adding weeks. You can add weeks from your class page. Nothing is charged that day; your plan simply runs longer at $45 a week.
• If a payment doesn't go through. We email you. You can update your card and pay from your class page at any time until class starts, and your join link appears as soon as the payment clears. If the week is still unpaid when class starts, you can't attend that class; you aren't charged for it, it doesn't count toward your weeks, it isn't a missed week, and your plan moves out one week. If two weeks in a row go unpaid, the plan ends and your seat is released; you won't be charged again, and the weeks you attended stay on your record.
• Your charges run on their dates. Each charge pays for one of the weeks in your package, and the charges continue on schedule after a missed class. In a week whose class we cancel you aren't charged: your charges move one week later (Section 7).
• Cancelling. You can cancel anytime from your class page, with nothing to ask for, and future charges stop immediately. If a week has already been charged, you can still attend that week's class; if we can't seat you in it, we refund that week. Weeks already charged are otherwise not refunded, except your first week, which is refunded in full if you cancel more than 24 hours before the first class we hold for you. You can always cancel, even before accepting a new edition of these Terms: if the acceptance screen is in your way, email support@courseable.com and we will stop your charges the same day.
• Guarantee. Our court-acceptance guarantee covers the weekly plan exactly as it covers paying upfront (Refund & Guarantee Policy).

13. Refunds & guarantees

Refunds and our guarantees are governed by our Refund & Guarantee Policy, which is part of these Terms. In short: an online course is refundable within 14 days of purchase if you haven't finished it; a live class paid upfront refunds the weeks you haven't used; the weekly plan stops charging when you cancel; and our court-acceptance guarantee refunds your course fee if your court doesn't accept your certificate, with proof.

14. Acceptable use

You agree not to:

• provide false, misleading, or fraudulent information, or impersonate any person or entity;
• have someone else take a course, quiz, test, or class for you, or take or attend one on another person's behalf;
• share, resell, sublicense, or redistribute course access, join links, content, or certificates;
• copy, scrape, record, screenshot, reverse-engineer, or create derivative works from the Service, its content, or a live class;
• use bots, automated scripts, or other means to access the Service or to circumvent time, progress, or security controls;
• interfere with, disrupt, or attempt to gain unauthorized access to the Service, its systems, or other users' accounts; or
• use the Service for any unlawful purpose or in violation of these Terms.

15. Intellectual property

The Service and all of its content — including courses, classes, text, video, graphics, quizzes, tests, logos, the “Courseable” name and marks, and the underlying software — are owned by Courseable LLC or its licensors and content experts and are protected by intellectual-property and other laws. Except for the limited license granted in Section 5, no rights are transferred to you. You may print or save your own certificate and any materials we expressly make available for download.

16. Third-party services & links

The Service relies on third-party providers (for example, for payments, hosting, live video classes, customer support chat, and reviews) and may link to third-party websites or partners (such as participating attorneys or referral resources). Live classes are held on Zoom, and your use of Zoom is also subject to Zoom's own terms. We are not responsible for the content, products, services, or privacy practices of third parties, and your dealings with them are solely between you and the third party.

17. Disclaimers

The service and all courses, classes, materials, and certificates are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement, to the fullest extent permitted by law.

Except as expressly stated in our Refund & Guarantee Policy, we do not warrant that any course, certificate, or document will be accepted by a particular court, agency, employer, or other party, or that use of the Service will produce any specific legal, disciplinary, or other outcome. Please review our Disclaimer, which forms part of these Terms.

18. Limitation of liability

To the fullest extent permitted by law, Courseable LLC and its owners, officers, employees, contractors, instructors, content experts, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or relating to your use of (or inability to use) the service, even if advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to the service or these terms will not exceed the amount you paid to us for the course or product giving rise to the claim in the twelve (12) months before the event giving rise to liability.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.

19. Indemnification

You agree to indemnify and hold harmless Courseable LLC and its owners, officers, employees, contractors, instructors, and content experts from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your violation of these Terms, your misuse of the Service, your submission of inaccurate information, or your violation of any law or the rights of a third party.

20. Dispute resolution & binding arbitration

Informal resolution first. Most concerns can be resolved quickly. Before starting an arbitration, you agree to first contact us at support@courseable.com and give us at least 30 days to resolve the dispute informally.

Agreement to arbitrate. Except for the exceptions below, you and Courseable LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding, individual arbitration, rather than in court, administered by a recognized arbitration provider (such as the American Arbitration Association) under its applicable consumer rules. The arbitration will be governed by the Federal Arbitration Act. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. You and Courseable LLC agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of a class or representative proceeding.

Exceptions. Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or equitable relief in court for actual or threatened infringement or misuse of intellectual property.

30-day opt-out. You may opt out of this arbitration agreement by emailing support@courseable.com with the subject line “Arbitration Opt-Out” within 30 days of the first time you accept an edition of these Terms that contains this Section, including your name and the email associated with your account. Opting out will not affect any other part of these Terms.

21. Governing law & venue

These Terms and any dispute not subject to arbitration are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. To the extent a dispute proceeds in court rather than arbitration (for example, a small-claims matter or a claim for injunctive relief), you agree to the exclusive jurisdiction and venue of the state and federal courts located in Harris County, Texas.

22. Changes to the Service or these Terms

We may modify, suspend, or discontinue any part of the Service at any time. We may also update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and ask you to accept the new edition the next time you open your dashboard or a course. A new edition applies to you once you accept it; until then, the edition you last accepted governs what you have already bought. No change applies to a dispute that arose, or that you told us about, before you accepted it, and changes to Section 20 apply only to disputes that arise afterwards. A change to prices or refund terms will not reduce what you are entitled to for a purchase you have already made.

23. Termination

We may suspend or terminate your access to the Service, end an enrollment, and withhold or revoke a certificate if you violate these Terms or engage in fraudulent, abusive, or unlawful conduct (see also Section 9 for live classes). You may stop using the Service at any time. Sections that by their nature should survive termination (including Sections 10, 15, and 17–21) will survive.

24. Electronic communications & consent

By using the Service, you consent to receive communications from us electronically — including transactional emails about your account, purchases, charges, course progress, class reminders, certificates, and support — and you agree that electronic agreements, notices, and records satisfy any legal requirement that such communications be in writing. You may receive marketing messages only as permitted by law, and you can opt out of marketing emails at any time using the unsubscribe link or by contacting us.

25. Miscellaneous

These Terms (with the policies they incorporate) are the entire agreement between you and Courseable LLC regarding the Service. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control.

26. Contact us

Questions about these Terms? Email support@courseable.com or visit our contact page.

Courseable LLC · 1334 Brittmoore Rd, Houston, TX 77043