Refund & Guarantee Policy

1. 100% Court-Acceptance Guarantee

To qualify for a court-acceptance refund:

• You completed the course and we issued your certificate;
• You enrolled in the subject and number of hours your requirement called for (we ask you to confirm these with your court, probation officer, or attorney before enrolling — see our Disclaimer);
• You submit written proof of non-acceptance — such as a letter, email, or court document identifying the reason — within 30 days of being notified that the certificate was not accepted;
• You give us the name, email address and phone number of the probation officer, attorney, court clerk or other official who did not accept it, and you authorise us to contact them to confirm. We review every claim and tell you our decision within 3 business days of receiving complete information; and
• The non-acceptance is not due to inaccurate information you provided (for example, a name that doesn't match your court records) or to fraud or a Terms violation.

This guarantee covers our standard online courses and our live instructor-led (Zoom) classes, on either payment plan — paying upfront or paying weekly. It does not apply where a requirement calls for a program we plainly do not offer (for example, a Batterer's Intervention Program or a clinical DUI/DWI assessment), or where your jurisdiction requires a specific licensed or approved provider and that was disclosed or reasonably ascertainable before you enrolled. To start a claim, email support@courseable.com.

1a. If your court tells you it won't be accepted before you finish

Section 1 applies once you have completed a course and we have issued your certificate — it is about a certificate that was rejected. Sometimes a court, probation officer or attorney tells a student partway through that the program will not count. You have two options, and you choose:

• A full refund, with proof. Send us the same evidence Section 1 asks for — written confirmation, plus the name, email and phone number of the official who told you, and permission to contact them. If it checks out we refund everything you have paid for that course, including weeks you already attended. Same 3-business-day decision.
• A refund of what you haven't used, with no proof at all. If you would rather not involve your officer or attorney, just tell us you are stopping. Live classes follow the pro-rated rule in Section 6 and self-paced courses follow Section 2. Nothing to send, nothing to prove.

2. 14-day refund (changed your mind)

If you simply change your mind, you can request a full refund within 14 days of purchase, as long as you have not completed the course and no certificate has been issued. Once you complete a course and we issue your certificate, the course fee has been earned and is non-refundable (except under the court-acceptance guarantee above). Live class packages follow the more generous pro-rated rule in Section 6 — unused weeks are refundable with no deadline. To request a refund, email support@courseable.com from the address on your account.

3. Pass Guarantee (optional retake add-on)

The Pass Guarantee is an optional add-on you can choose at checkout. It gives you unlimited retakes of the course's final exam, so you can keep re-taking the test as many times as it takes to pass — guaranteeing you can reach a passing score and earn your certificate.

4. Lowest-Price Guarantee

We aim to offer the best value for a court-accepted course. If you find an equivalent, currently-advertised court-accepted course (same subject and hours) at a lower price, contact us at support@courseable.com with a link or proof before or shortly after you purchase, and we'll work with you to match it. This guarantee is for comparable courses and excludes coupons, bundles, clearance, and limited-time promotions.

5. Ebooks, add-ons, upgrades & bundles

• Ebooks and other digital downloads are delivered immediately and are generally non-refundable once accessed or downloaded.
• Course-hour upgrades and bundles follow the same rules as the underlying course: refundable within 14 days if the relevant course is not yet completed. (Live-class “Add more weeks” upgrades follow Section 6.)
• The Pass Guarantee add-on is non-refundable once purchased (see Section 3).

6. Live (instructor-led) classes

Live classes are sold as a package of weeks with rolling admission — you join at the next class after you enroll and attend week after week until you’ve completed the number of weeks in your package.

• Attendance is what counts. Your instructor takes attendance at every class. A week counts toward your package only when your instructor marks you Present. Arriving very late or leaving early may be marked Partial, which does not count as attended.
• One excused absence is included. The first week you miss, nothing changes: your spot moves to the following week, no week is used, and there is nothing to rebook. We ask that you let your instructor know in advance using the “I can’t make it this week” button in your course.
• Each further missed week uses one of your purchased weeks. After your excused absence, any week you are marked Absent or Partial uses one of your purchased weeks. To keep attending, you purchase a make-up week from your course dashboard. A make-up week costs what your weeks already cost you — if you pay weekly, it is one more week at your weekly rate; if you paid upfront, it is the average price of the weeks in your package (what you paid, divided by the number of weeks). The exact figure is shown in your dashboard before you pay. A week used by an absence is not refundable.
• Unused weeks are refundable, pro-rated. If you no longer need some or all of the weeks you haven’t attended or used, we’ll refund them at your package’s per-week rate (the package price divided by its number of weeks). Weeks you attended, and weeks used by absences, are not refundable.
• Make-up weeks are refundable only while unattended, at the price you paid for them. A refunded make-up week is removed from your package.
• If we cancel a class (for example, instructor illness), it never counts as a missed week and never uses a week — your schedule shifts to the next week and we notify you by email.
• Added weeks (“Add more weeks” upgrades) follow the same rules: the upgrade amount is refundable pro-rated across the weeks it added, less any of those weeks you attended or used.

To request a refund of unused weeks, contact support@courseable.com.

7. How refunds are issued

Approved refunds are returned to your original payment method, typically within 5–10 business days after approval (your bank or card issuer may take additional time to post the credit). We'll confirm by email once a refund is processed.

8. Before you file a chargeback

If something went wrong with your order, please contact us first — we can almost always resolve it faster than a card dispute. Filing a chargeback for a course you've completed or for which a certificate was issued, or that falls outside this policy, may result in suspension of your account and revocation of the related certificate.

9. Contact us

To start a refund or guarantee request, email support@courseable.com or visit our contact page. This policy is part of our Terms & Conditions.

Courseable LLC · 1334 Brittmoore Rd, Houston, TX 77043