Refund & Guarantee Policy

At a glance

1. Court Acceptance Guarantee

To qualify for a court-acceptance refund:

• You completed the course and we issued your certificate. For a live class, that means you attended all the weeks in your package — a certificate stating fewer weeks, issued because your enrollment ended early, doesn't qualify;
• You enrolled in the subject and number of hours or weeks your requirement called for (we ask you to confirm these with your court, probation officer, or attorney before enrolling — see our Disclaimer);
• You submit written proof of non-acceptance — such as a letter, email, or court document identifying the reason — within 30 days of being notified that the certificate was not accepted;
• You give us the name, email address and phone number of the probation officer, attorney, court clerk or other official who did not accept it, and you authorize us to contact them to confirm. We review every claim and tell you our decision within 3 business days of receiving complete information; and
• The non-acceptance is not due to inaccurate information you provided (for example, a name that doesn't match your court records) or to fraud or a Terms violation.

This guarantee covers our online courses and our live instructor-led (Zoom) classes, on either payment plan — paying upfront or paying weekly. It does not apply where a requirement calls for a program we plainly do not offer (for example, a Batterer's Intervention Program or a clinical DUI/DWI assessment), or where your jurisdiction requires a specific licensed or approved provider and that was disclosed or reasonably ascertainable before you enrolled. Personal-growth courses, which aren't taken for a court, aren't covered by this guarantee; their money-back guarantee is the refund in Section 3. To start a claim, use our refund request form or email support@courseable.com.

Your course fee is what you paid for the course or class itself, including weeks you added and make-up weeks, but not add-ons such as ebooks, printed certificates, retakes, or the Pass Guarantee.

2. If you're told before you finish that it won't be accepted

Section 1 applies once you have completed a course and we have issued your certificate — it is about a certificate that was rejected. Sometimes a court, probation officer or attorney tells a student partway through that the program will not count. You have two options, and you choose:

• A full refund, with proof. Send us the same evidence Section 1 asks for — written confirmation, plus the name, email and phone number of the official who told you, and permission to contact them. If it checks out we refund everything you have paid for that course, including weeks you already attended. Same 3-business-day decision.
• The usual rules, with no proof at all. If you would rather not involve your officer or attorney, just tell us you are stopping and the usual rules apply: an online course is refunded in full within 14 days of purchase if you haven't finished it (Section 3), a live class paid upfront refunds your unused weeks (Section 4), and on the weekly plan your charges stop (Section 5). Nothing to send, nothing to prove.

3. Online courses

For our online courses — self-paced, and those with weekly lesson release — you can request a full refund within 14 days of purchase, as long as you have not finished the course. You've finished a course when you have completed it and we have issued your certificate. For our personal-growth courses, this is our money-back guarantee.

After 14 days, or once you finish the course and we issue your certificate, the course fee has been earned and is non-refundable, except under Sections 1 and 2. To request a refund, use our refund request form or email support@courseable.com from the address on your account.

4. Live classes paid upfront

Live classes are sold as a package of weeks. If you paid upfront and no longer need your remaining weeks, use our refund request form or email support@courseable.com — there is no deadline. We end your enrollment and refund each unused week at your per-week rate: what you paid for your package of weeks, including any weeks you added but not make-up weeks or add-ons, divided by the number of weeks in your package.

Example: 8 weeks for $295 is $36.88 a week. If you stop after attending 3 weeks, with no weeks used by absences, 5 weeks are unused and $184.40 is refunded.

• Not refundable: weeks you attended, and weeks used by missed classes after your excused absence (Section 6).
• Make-up weeks are refundable only while unattended, at the price you paid for them. A refunded make-up week is removed from your package.
• Discounts. Because the per-week rate is based on what you actually paid, any discount you received is reflected in the refund.
• Your record. The weeks you attended stay on your record, and if you attended at least one week you receive a certificate stating the weeks you attended. It doesn't certify that you completed your package (see Section 1).

5. Live classes paid weekly

On the weekly plan you pay $45 for each week, charged as described in Section 12 of our Terms: week 1 when you enroll, and each following week automatically, 24 hours before its class, until all the weeks you chose are paid. Each charge pays for one of the weeks in your package, and the charges run on their dates, including after a missed class.

• Cancelling is self-serve: cancel anytime from your class page, with nothing to ask for and nobody to email. Future charges stop immediately. Because weeks you haven't reached haven't been charged, stopping the charges is the refund of your unused weeks. If a week has already been charged, you can still attend that week's class; if we can't seat you in it, we refund that week.
• Weeks already charged are otherwise not refunded, with one exception: if you cancel more than 24 hours before the first class we hold for you, your first week is refunded in full, automatically. A week whose class we cancel is never charged (Section 7).
• If a payment fails and the week is still unpaid when class starts, that class is skipped: you aren't charged for it, it doesn't count toward your weeks, it isn't a missed week, and your plan moves out one week. Two unpaid weeks in a row end the plan and release your seat; earlier weeks are not refunded.
• Make-up weeks cost $45 each and are charged separately when you buy one (Section 6).
• Your record. The weeks you attended stay on your record, and if you attended at least one week you receive a certificate stating the weeks you attended. It doesn't certify that you completed your package (see Section 1).

6. Missed weeks & make-up weeks (live classes)

Your instructor marks every class Present, Partial, or Absent; the attendance rules — including arriving late, leaving early, and keeping your camera on — are in Section 8 of our Terms. A week marked Partial or Absent is a missed week.

• Your enrollment includes one excused absence. The first week you miss, nothing changes: your spot moves to the following week, no week is used, and there is nothing to rebook.
• Each further missed week uses one of your purchased weeks, and a week used this way is not refundable. You keep attending until your purchased weeks run out. For a full certificate, you buy a make-up week from your class page for each week used, at any time. When your weeks run out you have 14 days after your last class to buy them; otherwise your enrollment ends with a certificate for the weeks you attended.
• A make-up week costs what your weeks already cost you — on the weekly plan, one more week at $45; if you paid upfront, the average price of your weeks (what you paid, divided by the number of weeks in your package). The exact price is shown on your class page before you pay.
• Make-up weeks are refundable only while unattended, at the price you paid for them.

7. If we cancel a class or end your enrollment

• A class we cancel (for example, for a public holiday or instructor illness) never counts as a missed week and never uses a week — your schedule shifts to the next week and we notify you by email. On the weekly plan you aren't charged for that week: your charges move one week later, along with your classes. If that week was already charged, the payment covers your next class instead, so nothing needs refunding.
• A problem on our side — such as a Zoom or platform outage, or a wrong or missing link — that keeps you from attending or from being marked Present never counts against you. Tell us and we will fix your record.
• If we end your enrollment for a serious or repeated violation of the class rules (Section 9 of our Terms), we refund your unused weeks as in Section 4, or, on the weekly plan, stop all future charges.
• If we can't continue your class — for example, because we stop running it — we will offer you another class time or refund your unused weeks.

8. Final-test retakes & the Pass Guarantee

Online courses with a final test include one attempt. If you don't pass, you can buy a retake — one more attempt, or unlimited attempts — at the price shown before you pay. Live classes have no final test.

The Pass Guarantee is an optional add-on, offered before your first attempt, that gives you unlimited retakes of the course's final test, so you can keep taking it until you pass.

9. Lowest-price guarantee

We aim to offer the best value for a court-accepted course. If you find an equivalent, currently-advertised court-accepted course (same subject and hours) at a lower price, contact us at support@courseable.com with a link or proof before or shortly after you purchase, and we'll work with you to match it. This guarantee is for comparable courses and excludes coupons, bundles, clearance, and limited-time promotions.

10. Ebooks, add-ons, upgrades & bundles

• Ebooks and other digital downloads are delivered immediately and are generally non-refundable once accessed or downloaded.
• Course-hour upgrades and bundles follow the same rules as the underlying online course: refundable within 14 days if the relevant course is not yet finished. Weeks added to a live class follow Section 4 (upfront) or Section 5 (weekly).
• The Pass Guarantee and retakes are non-refundable once purchased (see Section 8).

11. How refunds are issued

Approved refunds are returned to your original payment method and usually appear within 5–10 business days of being issued (your bank or card issuer may take additional time to post the credit). We reply to your request to confirm when your refund has been issued.

When we refund a course or class in full, we may end your access to it and void any certificate issued for it. Refunding unused live-class weeks doesn't affect the weeks you attended.

12. Before you file a chargeback

If something went wrong with your order, please contact us first — we can almost always resolve it faster than a card dispute. If a card dispute returns your payment to you, we may suspend access to that purchase and void its certificate while the dispute is open, and keep them that way if the dispute is decided in your favor. We never penalize a dispute made in good faith.

13. Contact us

To start a refund or guarantee request, use our refund request form, email support@courseable.com or visit our contact page. This policy is part of our Terms & Conditions.

Courseable LLC · 1334 Brittmoore Rd, Houston, TX 77043